FAQ

Frequently asked questions

Delivery


All orders are sent via Hermes standard shipping (2-4 days). We ship to the UK only. Current prices, including packaging, are up to: 1kg - £3.50 2kg - £4.50 5kg - £6.50 10kg - £7.50 We will provide you with the Hermes tracking number once shipped. Lollipop will endeavour to post all items within 48 hours of the order being placed on line, with the exception of weekends and bank holidays where the order will be posted on the next working day whenever possible. You may also collect your items from the shop two days after placing your order. Your order confirmation and ID will be needed for pickup. Store opening times Tuesday to Friday 9.15am -3pm and Saturday 10am-4pm. If for any reason they is a delay in fulfilling your order Lollipop will contact you via email.




Condition of items


Lollipop only sells excellent quality secondhand clothes. Every item is individually checked for wear and tear. Only clothes within our very high standards are accepted for sale. We do not accept clothes with:

  • Marks or stains
  • Excessive bobbling
  • Holes or rips
  • Missing buttons
  • Broken zips




Grading system explained


Our online shope operates a grading system. We will check each item and grade it as follows: New with tags The item has never been worn and still retaines its orginal shop tag. Nearly New These clothes have been worn but are still in excellent condition. Playwear The majority of clothes sold through Lollipop fall into the first two categories, but occasionally we will accept an item that has been well loved. These clothes may have slight bobbling or have faded in the wash but still have plenty of life in them. Where this is the case, we will be upfront in the description on our website so you know exactly what you're getting.




The High Street Shop


Not only can you buy from Lollipop online, we have a high street shop too. Please come and visit us - we would love to meet you. As well as selling quality secondhand childrens clothes, the Lollipop high street shop sells quality secondhand maternity clothes, toys and books. Lollipop 12a High Street Fulbourn Cambridge Cambridgshire CB21 5DH Click here to view on google maps Opening Hours Tuesday - Friday 09.15 - 15.00 Saturday 10.00 - 16.00 Sunday & Monday - Closed Tel: 01223 882 004 Web: www.lollipopcambridge.co.uk Email: info@lollipopcambridge.co.uk




How often are clothes added to the site?


At Lollipop online we are adding new clothes on a weekly basis. In the Lollipop high street shop we have new items coming in on a daily dasis.




How do I sell my items through Lollipop?


Currently if you would like to sell through Lollipop you will need to visit our high street shop. Please follow the link to our shop website. This will explain the procedure in detail. www.lollipopcambridge.co.uk





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